Terms of Service

Clear, Transparent & Fair Service Agreement

These Terms of Service govern the use of NESMA Counseling & Psychotherapy Center services. By accessing or using our services, you agree to operate within a safe, ethical, and professional care framework.

Last Updated: July 2026

1. Acceptance of Terms

By using our services, you confirm that you agree to these Terms. If you do not agree, please discontinue use immediately.

2. Nature of Services

We provide counseling, psychotherapy, psychiatric referrals, assessments, rehabilitation support, and wellness programs in a confidential and professional environment.

3. Confidentiality

All client information is treated with strict confidentiality, except where disclosure is required by law or safety concerns.

4. Client Responsibilities

Clients are expected to provide accurate information, attend sessions responsibly, and engage respectfully in the therapeutic process.

5. Limitations

Outcomes vary per individual. Services support wellbeing but do not guarantee specific results.

6. Emergencies

Our services are not emergency services. In crisis situations, seek immediate medical or emergency assistance.

7. Policy Contact

For policy-related inquiries, contact: policy@nesma.co.ke